各位好，我是行星边际2中文玩家社区（下称PS2CPC）的联合创始人青木和介。今天发表这一封公开信，希望能得到各位奥星战友的支持。
《行星边际2》在很多人心中是无可替代的游戏，它承载了我们太多回忆和友谊。它的玩法之多，玩家之间的竞技对抗之激烈，社区之团结都让我无法找到其他任何一个能替代这个“垃圾游戏”的游戏。
从10年前至今断断续续玩下来的老玩家也不在少数，我们曾经历过几次行星边际2快要凋亡的时刻，但我们从未因开发人手不足没有频繁更新游戏而直接弃坑，哪怕是最早的禁止中国大陆IP登录游戏也没有阻止我们玩这款游戏。
从伊萨米尔的八角堡垒和太阳能阵列到因达尔的皇冠哨塔，每个大陆的场景都像自家客厅一样熟悉，这些画面就像已经写进了我们的DNA里一样：我们能记得所有房间，每一条进攻路线，每一个可能停放决裂者的位置。对于我来说，奥拉西斯就是我们在线上的家。
但众所周知，近期亚服索泰克外挂猖獗到了非常夸张且狂妄的地步。一开始平时只是零星的几个高调外挂，我们的游戏体验还寄托于Daybreak Game Company（下称Daybreak）的客服能处理这些外挂。但现在这些作弊者甚至开始组起了小队，并建立了属于外挂玩家的军团。玩家们被这些外挂疯狂屠杀，即使是老玩家面对如此高强度的飞天钢铁侠（以不可能的方式移动的MAX）、虚空决裂、遁地载具也难以再玩下去。
每天行星边际2相关的群和论坛讨论最多的不是如何选择最好的武装搭配，或是讨论战术，每天讨论最多的是今天亚服有没有外挂，有几个外挂，外挂都叫什么。还有很多人在诅咒Daybreak为什么还不快点结束行星边际2的项目，但我也理解，他们只是不愿意看到这样糟糕的行星边际。作为PS2CPC每天看着群聊的管理员，我为这样的情况感到难堪和难过，并且非常不理解：我最爱的唯一的游戏怎么变成了这个样子？
在PS2CPC创建后没多久，我们秉承着为玩家服务的原则在官网上提供了填表发送举报邮件的 猎妈者导弹发射场 服务。我们曾与Daybreak的客服部门有过沟通，他们认可这样的举报方式，也很感谢我们所做的一切。但这也只是普通的举报渠道，设计的目的是方便玩家举报而不用发送邮件。通过猎妈者导弹举报作弊者的封禁速度不会比玩家自己发工单举报更快，猎妈者导弹也需要等待远在美国圣地亚哥的客服早上睡醒上班后才能处理，而且这些被举报的作弊者通常需要在首次举报的48小时后才有可能遭到封禁。
而作弊者呢？他们手头有数不尽的账号可以随意使用，Daybreak账号的注册门槛也非常低。
如果继续这样下去，我们都清楚这将会是一场不可能打赢的战争。
行星边际2是一款高度依赖本地运算的游戏，像这样的FPS游戏反作弊是非常困难的。那么其他游戏是怎么做的呢？无他，只有尽可能快的把作弊者封禁。当一个游戏开高调挂玩不到15分钟就会被封禁时，高调挂满天飞的场景也就不可能存在了。
我们都知道，地球不是平的，阳光在同一时间只能照射到其中的一部分。当东京服务器处于热点时间的时候，远在美国圣地亚哥的Daybreak本部连天都还没亮，怎么可能实现理想的封挂速度？
那么Daybreak有什么能改善的地方？也许是增加预算补贴美国职员上夜班，并在客服部门招聘更多的员工？既然一定要需要覆盖其他时区，为何不能在劳动力相对廉价的中国或印度以外包的形式建立一个新的客服部门？这么做将会有很多好处：
具体的数据尚不明确，但很显然：亚洲服务器几乎有80%~90%都是中国大陆地区的玩家。这些玩家需要熟悉中文，并且在UTC+8或亚洲日间时区工作的客服。
有这样的客服能直接负责索泰克服务器或是在美国圣地亚哥下班后收到的其他服务器的举报信息的话，响应的速度必然会提升到让作弊者失去开高调挂欲望的程度。
玩家们对Daybreak过慢的反外挂响应速度逐渐失去信心，有时甚至任由作弊发生也懒得举报。**封禁作弊者的速度这么慢，和没有封禁其实没有任何区别！**任由这样的情况发展下去，这些普通玩家们又能有多大的欲望开会员、充值DBC去购买昂贵的礼包呢？要知道索泰克大多数玩家是用人民币去买美元的游戏道具。如果游戏环境变好，玩家冲动消费的机会才能变多。我们都希望行星边际能继续走到下一个十年不是吗？
纵然我们对游戏快速迭代版本，不断有新内容可供游玩感到兴奋，但现在连正常的游玩也无法受到保障，玩家最终还是会做出离开奥拉西斯的选择。
反作弊的问题已经不能再像房间里的大象，大家心知肚明却又不说的问题了。这个问题必须要得到解决，PS2CPC代表普通玩家群体，希望Daybreak作为运营方能给玩家们一个关于反作弊问题的答复：
Daybreak在索泰克服务器的反作弊上遇到了什么问题？
为什么不为作弊者最多的服务器提供一个在线巡逻的GM？
在作弊者肆无忌惮的环境下，Daybreak要如何保障玩家正常游玩的基本权益？
我恳请看到本文的行星边际2军团代表、个人玩家能在下方回帖表明自己的身份，PS2CPC希望以公开联名信的方式引起Daybreak对反作弊问题的重视。
我们需要玩家们的声援共同联名，我们在收集了至少50位玩家或军团代表的联名回复后将会翻译成英文发布到各个行星边际2的社区和论坛和社交媒体。
查看支持本公开信的军团和个人玩家
Hello, everyone, I am the co-founder of the PlanetSide 2 Chinese Player Community (PS2CPC)-AokiWasuke. This open letter is published today, hoping to receive the support of your fellows in Auraxium.
PlanetSide 2 is an irreplaceable game in many people's minds. It carries so much memory and friendship. With so many ways to play, so fierce competition between players, and so much unity in community, I couldn't find an alternative to this "shit game."
Since 10 years ago, there are still a few veteran players playing this game. We have experienced several times when PlanetSide 2 is about to apoptosis, but we have never abandoned the game just because of insufficient developers and no frequent updates, even the earliest ban on IP login games in Chinese mainland did not prevent us from playing this game.
From the octagonal fortress and solar arrays of Esamir to the Crown of Indar, the scenes of each continent are as familiar as our own living rooms, and it's as if these images have been written into our DNA: we can remember all the rooms, every route of attack, every location where a duelist might have been parked. For me, Auraxium is our home online.
But as we all know, the recent Asian service Soltech cheaters are rampant to a very exaggerated and arrogant point. At the beginning, there were only a few high-profile cheaters, and we were dependent on Daybreak Game Company's (hereinafter referred to as Daybreak) customer service to be able to deal with them to ensure the players’ game experience. But now these cheaters have even started to form squads and create outfits of cheating players. Ordinary players are being slaughtered by these cheaters, even veteran players are difficult to play when facing such high intensity flying Iron Man (in the impossible way to move the MAX), void, insubstantial SUNDERER, Vehicles in the ground.
Every day. On the PlanetSide 2 related groups and forums, the most discussed is whether there are cheaters today in the Asian service, the numbers and their names instead of how to choose the best arms, or discuss playing tactics. There are plenty of people cursing Daybreak to end PlanetSide 2 soon, because I understand that they are just disappointed at this terrible cheating situation. As the administrator of the PS2CPC who watches the group chat and discussion every day, I feel embarrassed and upset about what happens now, and am very confused: how did my only favorite game become this way?
Shortly after the establishment of PS2CPC, we provide the Mon Hunter Missile Range service (MHM) on the official website by filling out a form to send a report email on the principle of serving players. We have communications with Daybreak's customer service department and they acknowledge this kind of reporting and appreciate everything we did. But this is just a common reporting channel, designed to facilitate player reporting without sending emails. The banning of cheaters reported through MHM will not be any faster than if the player sent a work order, for the reason that the report through MHM will still have to wait for customer service member in San Diego to wake up in the morning to be processed, and these reported cheaters will be banned over 48 hours after the initial report.
And the cheater? They have countless accounts at their disposal to use at will, and the registration threshold for Daybreak accounts is very low.
If this continues, it is clear to us all that this will be an impossible war to win.
PlanetSide 2 is a game that relies heavily on local computing, and it's very difficult to anti-cheat in an FPS game like this. So how do other games deal with it? Nothing but to ban cheaters as fast as possible. When a game open high profile cheating play less than 15 minutes will be banned, high profile cheaters will not be existed easily.
As we all know, the earth is not flat, and the sunlight can only reach a part of it at the same time. When Tokyo servers are in hot time, the Daybreak headquarters far away in San Diego isn't even dawn yet. How can we achieve the desired banning speed?
So what could Daybreak do to improve this situation? Perhaps a budget increase to subsidize night shifts for US staff or/and recruit more employees in the customer service department? Since there must be a need to cover other time zones, why not create a new customer service department in China or India, where labor is relatively cheap, on an outsourced basis? Doing so would have a number of benefits:
- The detailed and exact data are unclear, but it is clear that almost 80% to 90% of Asian servers are players from mainland China. These players need customer service that is familiar with Chinese and works in the UTC+8 or Asian daytime zone.
- With such a customer service directly in charge of Soltech servers or other servers that receive reports after hours in San Diego, USA, the speed of response is bound to increase to the extent that cheaters lose the desire to open high profile hang-ups.
- Players are losing confidence in Daybreak's slow anti-cheating response and sometimes even letting cheats happen. Banning cheaters so slowly is no different from not banning them at all! If this situation goes on, how much desire will these ordinary players have to open the membership and top up DBC to buy expensive gift packs? Be aware that most players in Soltech use RMB to buy game props in USD. If the game environment gets better, the chances of impulsive consumption will increase. We all hope that the PlanetSide will continue to go into another decades, don't we?
Even though we're excited about the fast rapid iterations and updates and the constant availability of new content to play, but without guarantee for normal playing, players will eventually make the choice to leave Auraxium.
The issue of anti-cheating can no longer be like the elephant in the room, a problem that everyone knows but doesn't talk about. This issue must be addressed. The PS2CPC represents the ordinary player group, hoping that Daybreak, as an operator, can give players an answer to the anti-cheating question:
- What problems are Daybreak's having with anti-cheating of the Soltech server?
- Why not provide an online patrolling GM(server administrator) for the server with the largest number of cheaters?
- How can Daybreak protect the basic rights and interests of players in a cheater-free environment?
I implore PlanetSide 2 Outfit representatives and individual players reading this article to identify themselves by replying to the post below. PS2CPC would like to draw Daybreak's attention to the anti-cheating issue by means of an public joint letter.
